You understand your own role and that of others in the team and work together to achieve team goals.   

You take account of the contributions, background and experience of others and are aware of how the team works together.   

You build an effective team, drawing on the diversity of others.   

You willingly accept responsibility for your own work while keeping other people informed of progress and possible problems.   

You willingly accept responsibility for delivering your own results and those of the team, keeping others informed of progress and possible problems.   

You understand and can explain shared team goals and work with others to achieve Departmental aims.   

You create a supportive environment in which team members take responsibility for team results as well as their own individual results.   

You understand your role and how what you do links to the business plan.   

You make sure that staff understand what they need to do and how this links to the business plan through setting SMART objectives.   

You set an example by working efficiently with as little supervision as possible.   

You are aware of your own leadership style.   

You are aware of and can adapt your leadership style to the situation.   

You take opportunities to develop yourself by learning from others and taking on new challenges.   

You recognise other people’s strengths and weaknesses, delegating effectively to provide suitable development opportunities.  You coach / mentor other people, encouraging them to develop broader skills.   

You acknowledge good performance by others.  You act promptly and positively to deal with inappropriate behaviour.   

You recognise and reward good individual and team performance and celebrate success.  You act promptly and positively to deal with poor performance and inappropriate behaviour.   

You ask for feedback and respond constructively to criticism.   

You provide balanced, impartial advice, presenting information and dealing with people tactfully.  You use the most appropriate method, language and style of communication for the situation and people involved.   

You check your own and other people’s information for accuracy and consistency.   

You listen, clarifying to check mutual understanding.  You take account of other people’s views when deciding what action to take.   

You present a case confidently and persuasively.   

You present a case confidently and persuasively, using the best methods for presenting to the relevant audience (including public, parliamentary and media relations).   

You speak and write clearly and accurately, and check that people understand your message.   

You speak and write clearly in a well-structured and concise way, checking that your message is understood.   

You speak and write in a well-structured, clear and concise way.  You draft accurately and concisely to persuade and inform, checking that your message is understood.   

You develop good working relationships and recognise breakdowns in communication.   

You develop good working relationships and take positive steps to deal with conflict or breakdowns in communication.   

You promote good working relationships and respond quickly to deal with conflict or breakdowns in communication.   

You negotiate with colleagues to agree day-to-day activities.   

You carry out day-to-day negotiations to agree what action to take.   

You negotiate effectively to achieve agreed courses of action with stakeholders, maintaining their buy-in.   

You stick to the point in discussions or meetings.   

You intervene in meeting and discussions when relevant and at the right time.   

You lead meetings or discussions effectively to achieve clear results and make telling contributions to move business forward.   

You provide balanced, impartial advice, presenting information and dealing with people tactfully.  You use the most appropriate method, language and style of communication for the situation and people involved.   

You check your own and other people’s information for accuracy and consistency.   

You listen, clarifying to check mutual understanding.  You take account of other people’s views when deciding what action to take.   

You present a case confidently and persuasively.   

You present a case confidently and persuasively, using the best methods for presenting to the relevant audience (including public, parliamentary and media relations).   

You speak and write clearly and accurately, and check that people understand your message.   

You speak and write clearly in a well-structured and concise way, checking that your message is understood.   

You speak and write in a well-structured, clear and concise way.  You draft accurately and concisely to persuade and inform, checking that your message is understood.   

You develop good working relationships and recognise breakdowns in communication.   

You develop good working relationships and take positive steps to deal with conflict or breakdowns in communication.   

You promote good working relationships and respond quickly to deal with conflict or breakdowns in communication.   

You negotiate with colleagues to agree day-to-day activities.   

You carry out day-to-day negotiations to agree what action to take.   

You negotiate effectively to achieve agreed courses of action with stakeholders, maintaining their buy-in.   

You stick to the point in discussions or meetings.   

You intervene in meeting and discussions when relevant and at the right time.   

You lead meetings or discussions effectively to achieve clear results and make telling contributions to move business forward.   

You respond quickly, flexibly and positively to change, using it as an opportunity to learn, develop and practise new skills.  You put into practice new ways of working and exploit new technology.   

You understand how business change relates to system change.

You assess the effect of options for other people, supporting them in adapting to different ways of working.

You recognise the effect change has on stakeholders, and deal with issues promptly.

You can identify the benefits of a change.

You understand how your department is structured, where you fit in, and your role in delivering business results.

You understand, and can explain, the operation and structure of BATUK, and your own and other people’s roles in delivering business results.

You are aware of BATUK procedures and processes and how these influence business.

You understand and can explain the structure of BATUK procedures and processes and how these influence business.

You understand the need to ask for the advice of others when making decisions.

You know when to engage with other functional experts (such as Finance or HR) when making business decisions.

You understand and interpret business (including financial) data relating to your own area or work.

You understand and interpret business (including financial) data to inform decisions.

You gather and present evidence to support bids for resources.

You look for best value from resources (people, money, assets and time).

You review spending against budget and seek best value from resources (people, money, assets and time).

You use processes, information and appropriate tools to deliver business results.

You make best use of business processes, information and tools to deliver results; including seeking and acting on feedback to improve business performance and processes.